Refund policy
Returns & Exchanges
We want you to love your purchase! If something isn't quite right, we're happy to help.
In-Store Purchases
- Full refunds are available within 7 days of purchase.
- Store credit or exchanges are available within 14 days of purchase.
- Items must be unworn, unwashed, with original tags attached and accompanied by the original receipt.
Online Orders
Our online return window begins the day your package is marked as delivered.
- Full refunds are available within 7 days of delivery.
- Store credit or exchanges are available within 14 days of delivery.
- Items must be unworn, unwashed, with original tags attached.
Return Shipping
Customers are responsible for return shipping costs.
If you use our return label or return portal, return shipping will be:
- deducted from your refund amount, or
- charged when processing an exchange.
Original shipping charges are non-refundable.
Final Sale
The following items are Final Sale and cannot be returned or exchanged:
- Sale or Clearance items
- Gift Cards
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at info@shopelkandelm.com so we can make it right.
Refund Processing
Once your return is received and inspected, approved refunds will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card company to process your refund.